Publications:
2005
- The Integration and Configuration of Customer Relationship Management System CRM at Siebel Company; a complete analysis for a growing demand for implementing new technology systems to serve and maximize the fields of e-education, e-government, e-business, and e-commerce.
2010
- Premium Processing Bonus System (PPBS), a Newly Invented E-Government Technology System, an Ultimate Solution to reduce and minimize Administrative Corruptions in Developing Countries.
- The Integration and Configuration of Customer Relationship Management System CRM at Siebel Company; a complete analysis for a growing demand for implementing new technology systems to serve and maximize the fields of e-education, e-government, e-business, and e-commerce.
2010
- Premium Processing Bonus System (PPBS), a Newly Invented E-Government Technology System, an Ultimate Solution to reduce and minimize Administrative Corruptions in Developing Countries.
Profile
| Clients: | State of California , California Department of Corrections and Rehabilitations |
| Address: | Chowchilla CA USA http://www.cdcr.ca.gov/ |
| Description of Project | Led functions within IT include planning, implementing projects, and studies independently that relates directly to customer field support activities. Provided administrative direction to the IT support staff with assignments defined to mission and objectives. Managed the problem resolution process within CDCR. This process includes the incident/service request process, escalation process, desktop support functions, and project management activities. Management functions include, assigning and coordinating the work related to service disruptions and incidents, equipment installation, the enforcement of workstation standards, asset inventory management, problem management, reporting, and mobile (wireless) device administration as well as personnel related administration. Provided proficiency to data processing concepts, practice, methods, and principles along with clear understanding of evolving industry trends and standards. Supported specialization in enterprise system administration/operation as well as provided excellent working knowledge and ability to apply concepts relative to system, application and network components in designing, implementing and evaluating long term, complex information technology systems. Provided strong leadership skills. Provided knowledge of budgeting process, legislative and administrative procedures, procurement documents and procedures, licensing issues and the roles and responsibilities of oversight and regulatory agencies. Provided the ability to network and interface effectively with external entities, technical personnel, and upper management. Provided knowledge and experience includes Microsoft’s current operating system platform including, systems security, Transport Control Protocol/Internet Protocol, Common Operating Environment (COE), Dynamic Host Configuration Protocol, Windows Internet Naming Service; wide and local area networks including wireless; and computing environments from centralized to Client/Server. Vendor expert supplied software packages: •Network Associates’ workstation virus protection and E-Policy management console; •Microsoft Ghost Software; •Microsoft’s Active Directory; •Microsoft’s XP Operating System •Blackberry Enterprise Management Console •Goodlink Server Management Console •Remedy Action Request (user version) Managed IT projects; developed detailed specifications; designed and built small and non-complex enterprise solutions, analyzed data and situations; reason logically and creatively; identified and documented problems; draw valid conclusions; and developed effective solutions. Applied creative thinking in the design and development of methods of processing data with electronic computers and kept with the established standards of testing and implementation. |
| Clients: | Valley Crescent School |
| Address: | Fresno CA USA www.vcsfresno.net |
| Description of Project | Provided leadership in developing and reviewing instructional materials. Provided overall leadership of the school staff. School Accreditation Coordinator for school accreditation by Western Accreditation for Schools and Colleges. Project Lead for school Western Association for School and Colleges WASC Accreditations Prepared a comprehensive school-wide report to be presented to the WASC committee that covers A. Organization for school learning, B. Curriculum and Instructions; C. Support for student’s personal and academic Growth, and D. Resource management and Development. Prepared School-wide Action Plan School received a full term 6 years accreditation with midterm review Established and maintained an effective learning climate within a safe and secure environment Established, maintained, and promoted positive relationships and communication with students, parents and the community at-large Provided technical support, recommendation and guidance in the identification, specification, planning, design and acquisition of Information Technology systems products and services; Researched products, made recommendations according to customer’s functional requirements, established policies and procedures, school wide standards, and IT best practices; Acted as technical liaison between the teachers/students and IT department and vendors; Managed, organized and processed, the school IT purchase and contract requests; Performed and provided guidance in the completion of the IT Acquisition Plan Performed contracted/serviced administration; Performed IT Asset Management functions including receiving, tracking, life-cycle inventory, distribution control, license management, security control, surplus, auditing and reporting; Maintained and updated the school web Page contents and school TeacherEase site and trained teachers and students; Kept abreast of all emerging and/or proven IT educational products and technology. Maintained high standards of student behavior and discipline in accordance with school classroom philosophy and established procedures Coordinated, attend all school-sponsored activities, functions and events Remained current with changes and developments in education including, standards based instruction and assessment, data based decision making Prepared budget and monitored expenditures with established policies and procedures Ensured compliance with School Board policies and administrative regulations Prepared all reports, records, lists and other required documentation. Configured customized, troubleshoot, school web enabled CRM system, an online grade book system TeacherEase Prepared and delivered training sessions for school teachers for TeacherEase use, Lessons Plans, and other professional developments. Planed, Prepared Annual School Calendar for school events and functions. Planed, created, and assigned daily and weekly teachings schedules. |
| Clients: | California, Tulare County, Health and Human Services Agency |
| Address | Visalia, CA http://www.tularehhsa.org |
| Description of Project | Managed, operated, and maintained a large micro-computer based systems wide area network and local area network within County departments Immediate support, diagnoses, troubleshoots, and maintains County Network Systems. Maintained departmental equipment and supplies inventory; Performed normal daily maintenance service on servers and related pieces of equipment; prepares reports and correspondence; Assisted in the relocation and installation of system hardware; Performed script programming languages for network systems/program applications Participated on tasks are a part of the System Development Life Cycle (SDLC) for the analysis, testing, implementation, procurement, documentation, and support of multi-tiered client Implemented TQM principles and tools to solve management problems and help them to improve strategy. Technical responsible for providing Disaster Recovery (DR) program assistance to countywide systems Defined, promoted and ensured compliance with the standards, guidelines, and principles the organization uses to make its design and technology decisions Established service standards of efficiency, minimum customer complain maximum customer satisfactions. Supervised support processes to ensure implementation of county procedures and standards. Prepared annual plans and obtains approval of department Director. Applied effective modification on department plan for immediate responses to system failure. Coordinated with procurement officers to ensure proper asset purchased according to county guidelines. Established quality control standards and procedures. Complete support and troubleshoot for County Systems. Managed daily operations which include initializing program load and "boot" functions, system start and stop functions, and performing and routing system backups. Print Server Management diagnostic and troubleshoot standardized computing and storage/data platforms, project design improvement, and infrastructure simplification Reviewed and interpreted system messages in order to troubleshoot system operational problems and malfunctions; maintains system security. Monitored storage capacity and takes action to ensure sufficient storage capabilities by developing methods for archiving and purging data; Developed and implemented departmental operating procedures and standards in addition to maintaining and updating procedural and system manuals; assist users in the coordination of software and data sharing techniques. Established and restores files as necessary for users; Researched, reviews, evaluates, recommends and justifies hardware and software upgrades and changes and presents recommendations during the budget process to department and the Data Processing Governance Committee. |
| Clients: | California, Tulare County |
| Address | Visalia, CA http://www.tularecounty.ca.gov/county |
| Description of Project | Analyzed and maintained a micro-computer, mini-computer, associated automated operational systems, including telecommunications. Duties: Reviewed and deciphered system messages in order to troubleshoot system operational problems and malfunctions; Maintained software, hardware and related components required by the Agency's computer, telecommunications and other automated operational systems; Diagnosed malfunctions to determine if problem is software or hardware related and performed corrective action or arrange for repair as necessary; Provided technical support in the planning, setup, configuration, and troubleshooting of wireless services and devices; Developed and maintains business, technology, service and data models. Provided Architecture guidance for solution architects and technical leads throughout project and SDLC life cycles. Reviewed, design and process requests for data circuits (T1/Frame Relay, DSL, ISDN) and infrastructure cabling/wiring work; Identify, and recommend Telecommunication standards and best practices; Provided operational recovery support; Manage acquisition and operation of communication services and products including coordination with service providers; negotiation of services; procurement of telecom equipment & materials; contract administration; processing of bills and invoices; performing audits; creating reports, troubleshooting and resolving system downtimes; Maintained Telecommunication Web Page content; Provide, train staff and IT peers with Telecommunication technologies, services, policies and guidelines; Perform IT Asset Management. Contacted vendors for consultation and assistance with system problems, malfunctions and failures; installed, loaded and tested new software and updated versions of a software program currently on an automated operational system; Provided technical assistance to Agency staff in the use of computer, telecommunications or other automated operational systems; Developed lesson plans and trained department personnel in the use of, an automated operational system; Installed telecommunications and associated automated operational systems; LAN management, configuration and expansion; Maintained system security by adding/deleting users, changing passwords, assigning user access and establishing user files; Monitored storage capacity and take action to ensure sufficient storage capabilities by developing methods for archiving and purging data; Implemented departmental operating procedures and standards in addition to maintaining and updating procedural and system manuals; established and restored files as necessary for end users; reviewed print jobs queue in order to list, delete, prioritize and route print jobs; Maintained up-to-date records on software and equipment usage, performance and response time; Maintained departmental equipment and supplies inventory; prepared reports and correspondence; assisted in the relocation and installation of system hardware; |
| Clients: | California State University - Fresno – Associations: Auxiliary Corporations |
| Address | Fresno, CA http://www.auxiliary.com |
| Description of Project | Technical Support: •Troubleshoot, researched, diagnosed, documented, and resolved technical issues surrounding Windows 2003 Server, Users’ log on scripts, NT printers’ mapping scripts Windows XP Professional, Wireless Network, e-mail, Internet connections, and hardware/peripherals. User Support: Planed, organized and controls daily automated systems operations; Analyzed data and system malfunctions, recognizes problems, draws logical conclusions and develops and effective course of action; reads, comprehends and interprets complex technical reference and training manuals and procedures; Comprehend procedures and processes and incorporates into automated systems; Effectively communicated complex, technical and non-technical concepts and instructions to users Wrote clear and concise technical reports and correspondence Completed comparative analysis of new media advertising techniques for CVIP internet accounts Conducted market research that captured data on target market demographics, competitor initiatives, and industry trends. Developed a promotional campaign for a CVHEC events that attracted 3,000 new CVIP internet accounts Wrote and created marketing brochures and flyers as well as a complete business marketing plan for CVHEC & CVIP future marketing strategies Served as the initial point of contact for resolution of desktop/server-related problems in a 4000+-user environment. Earned a reputation for Customer Service quickly responding to trouble desktop, server issues, prioritizing user requests, and resolving complex issues MIS Help Desk: Performed a life cycle analysis for the corporation current system upgrades and recommendations. Conducted research on proposed system upgrades an identified potential incompatibilities that led to alternative system purchase. Connectivity Participated in departmental objectiveplanning and brainstorming meetings Software Development: Analyzed, designed, developed, coded, tested, and implemented based on the company business functions a complete life cycle relational database system for assets and work orders management. installed and maintain client/server database server Created operating procedures for Network, Desktop, and database systems. |
Share
Print 